National Website Transition Update

As APA National continues its transition to new data platforms, the organization understands that there are known functionality issues that may be affecting them and are working address these challenges. Below is a list of priority issues currently being resolved, along with guidance to assist in communicating with members.

Member Login & Password Reset Issues

APA customer service teams are actively working with members to help them navigate the system and reset their logins as efficiently as possible. Members should check spam/junk folders and allow extra time for reset emails. APA Customer Service at customerservice@planning.org can assist if login errors persist after a password reset. Please note that Customer Service is currently handling a higher-than-normal volume of calls and emails, so response times may be longer than usual.

CM Provider Dashboard Access & CM Logging

To account for these disruptions, the CM grace period has been extended to May 31, 2026, providing additional time for both providers and members. AICP members and CM providers experiencing these issues should contact AICPCM@planning.org.

Membership Renewals & AICP Reinstatements

Members who require a formal invoice should contact Customer Service for assistance. For questions regarding AICP reinstatements, contact AICPCM@planning.org.

Standalone Division Enrollment & Passport Purchases

Members are encouraged to select Division memberships at the time of their renewal. Passport subscriptions are available at any time using this temporary subscription link, which will also be available on the APA website.

Chapter Job Boards

They are working on restoring full functionality and will notify chapter leaders as soon as this has been resolved.

Chapter & Division Website Redirects

While APA works on a permanent resolution, members can manually navigate to the chapter or division site after logging in.

Access to PAS Reports

Content is not lost. APA will notify members once access is restored.